Frequently Asked Questions


Premium Teacher Features

    Login Problems

  • I cannot login
  • What do I enter for school code?
  • If you are a teacher or non-student user, you login by entering your email address and password. Leave the school code field empty.

    If you are a student, you enter your student username, password and school code. Your teacher will provide you with this information.

  • What if I forgot my password?
  • If you need to request a new password, click on the Forgot Password link. An email will be emailed to you containing your new password. Please make sure that your school email system will allow emails sent from littlebirdtales.com to be received.

      General Questions

    • What are the system requirements to run littlebirdtales.com?
    • Generally any computer with:
      Internet access
      Flash version 10.2 or higher

    • What browsers are supported?
    • Chrome
      Firefox 3 or higher
      Safari 4 or higher
      Internet Explorer 7 or higher

    • Does your site work with Chromebooks?
    • Yes.

    • Do you have an iPad/iPhone app?
    • Yes. You can find it on Apple's app store.

    • Why isn't Internet Explorer 6 supported?
    • With sophisticated web 2.0 software like littlebirdtales.com, we are faced with limitations when working to adhere to IE 6. Today's standards compliant websites are based around browsers that can function with higher levels of web technologies.

    • What personal information do you require for creating an account?
    • None. Only a valid email address is required.

    • I have a problem with your site. How do I contact you?
    • You can us our Contact Us page to send us an email.
      You can also visit our help desk page where you can submit a request for service.

    • Do you take purchase orders?
    • Yes.
      You may send the purchase order via email to support@littlebirdtales.com.
      You can also send the purchase order via mail to:
      Little Wings
      P.O. Box 3003
      Gledale, Ca, 91221

    • If we pay with a purchase order, how does it work?
    • We actually trust our customers. It usually works like this:
      1. You let us know you will send us a purchase order
      2. You create your teacher accounts as free teacher accounts.
      3. Select your school for each teacher account (optional).
      4. Send us the list of your teacher emails to support@littlebirdtales.com.
      5. We change these free accounts to premium teachers.
      6. You send us the check.

    • Is there a minimum acceptable image resolution?
    • For the best quality an image should be a minimum size of 640 x 480. Smaller images can be uploaded but the quality may suffer. There is no maximum size requirement.

    • Is there a page limit for a tale?
    • The page allowance is only limited by how much storage space you have left. The larger the image and the longer you record, the fewer pages you will be able to create in total.

    • Is there a maximum recording time?
    • Each recording on a page can be a maximum of three minutes and as long as there is storage space available.

    • Why is the application asking for permission to my computer's microphone and camera?
    • The littlebirdtales.com web site only uses the microphone for recording audio. Use of the microphone is completely optional to the user. Littlebirdtales.com does NOT access your computer's camera.

      By selecting allow, you are allowing the application to have access to the microphone until the application ends. You will be asked to grant access to the microphone each time you use the application unless the Remember checkbox is checked.

      However, legally, we are required to tell people that it could happen, since we cannot single out access to the mic. The way it all connects in the computer is that they are tied together, so if we are not allowed access to one, we cannot have access to the other. An easy fix, if users are worried about this, is to put a piece of tape over the lens of the camera.

    • Do you have a way for my child to draw online?
    • Yes. An alternative to scanning and uploading images/photos is to use our online art pad. When you create or edit a tale you now have the option to either draw or upload an image. If you upload an image, you can click the draw button to draw over it!

    • Can I rearrange the pages of my tale?
    • Of course! On the page to edit a page, all the pages of that tale are listed to the right. Just click on a page with your mouse and drag the page image to an new location. You can rearrange any number of pages. When you are finished, click on the Save button.

    • I exceeded my quota. Now what?
    • When you have exceeded your storage quota, you will need to delete some of your stories & images to create more space. Before deleting a story, you may want to consider purchase an MP4 of your story so you can keep it forever.

    • What is an MP4?
    • An MP4 is a file format that will play as a movie on any device that supports the MP4 format. Most devices now support MP4s so you can play your tale on your computer or smart phone. You can even create a DVD with your MP4s or host them on other sites.

    • How do I purchase an MP4?
    • To purchase an MP4, click on the My Tales tab. Each story has an icon that looks like film. Clicking on that will start the process to purchase an MP4. You will be redirected to PayPal's site where you enter your payment information and will be redirected back when completed. Once your payment has been processed, we will create your MP4. An email will be sent to your with a link to download your MP4 once your MP4 is ready.

      Common Core Questions

    • What are the Common Core Standards?
    • Refer to the Common Core Standards web site to find out more.

    • How is littlebirdtales.com applicable to the common core?
    • We realize that littlebirdtales is a great platform that teachers can use to create assignments which satisfy these standards of achievement. We are working on creating a libary of assignment templates specific to work with the common core standards specifications.

      Gallery Questions

    • What features are provided by the Gallery?
    • Each user has a the ability to create multiple galleries to organize their images.
      Upload multiple images at once.
      Image crop.
      Image duplication.
      When working on a story, you now have the ability to select an image from your gallery to be displayed on a page.

    • Do I need to use the Gallery?
    • No. Use of the Gallery is always available.
      If you decide to not use the Gallery, you can delete all the images from the Gallery.

    • If I delete an image from the Gallery, does it effect any story where the image is already used?
    • If I delete an image from a story, does it delete the image from my Gallery?
    • If I select an image from the Gallery to be used in a story, then modify it using the art pad, does it effect the Gallery image?
    • No. Images used in your Gallery and not tied to your stories. You can delete or modify images in your Gallery or stories without one effecting the other.

    • How do I crop an image?
    • 1. Go into your Gallery and click on the image.
      2. Click on the image to go into edit mode.
      3. Click on the Crop button to the right of the image.
      4. Now you are in crop mode. To crop the image, click on the image and drag to outline the area you want to crop.
      5. When satisfied, click Save.

    • When I crop an image, does it destroy the original image?
    • No. We create a copy of the original image so you never lose the original.

    • How do I make a duplicate of an image?
    • There are serveral ways to duplicate an image.
      1. Go into your Gallery and click on the image.
      2. Click on the image to go into edit mode.
      3. Click on the Duplicate button to the right of the image.
      4. The image will be copied and the duplicate image will be displayed.

      1. In edit mode, you can click on any image and drag it to a gallery name listed on the left side.
      2. When the dragged image is over a gallery name, you will see the look of the name change to indicate that you can drop the image on it.
      3. The dropped image will be duplicated in the gallery it was dropped on.

    • How do I select an image from the Gallery to be used in my stories?
    • 1. When creating or editing a story, you have a new option for images called Galleries.
      2. When clicked, the Gallery window opens and displays all galleries that contain images.
      3. Find the image you want to add and click on it.
      4. The image will be added to the page.

    • Do images I upload or create with the art pad get saved in the Gallery?
    • Not at this time.

    Gallery Sharing Questions

    What is Gallery Sharing?

    Gallery sharing is a premium feature that allows teachers to share a gallery with other teachers, students and classes in their school. Recipients of a shared gallery can then use those images to create tales or to complete assignments.

    Students are not able to modify the contents of the shared gallery.

    Can I make changes to a shared gallery?

    If the owner of a shared gallery adds or deletes an image to a shared gallery, all recipients of the shared gallery will see the change. If a student used an image from a shared gallery, the image will be copied to the student tale and will not be affected by any changes in the original gallery. However, if the image was deleted or changed in the original gallery, the student will see the new image when they view their shared gallery.

    How will recipients of my shared gallery see the shared gallery?

    When they open their galleries, there is a new section for shared galleries below the user's own galleries, called Shared Galleries.

    Users access shared galleries like any other gallery. By clicking on the shared gallery name, they will be able to see the images in the shared gallery. These images can be used when creating tales or working on assignments.

    Shared galleries will list the name of the gallery owner.

    How will I know which galleries I shared?

    When you click on My Galleries, shared galleries will have their name in a bold font which is also larger than non-shared galleries. To view who the gallery was shared with, click on the gallery name and then on the Share button. A page will be displayed that allows you to share the gallery. In the upper right corner is a link titled 'Shared With'. Click on this link to see who this gallery is shared with.

    How do I remove sharing?

    1. Click the Share button.
    2. Click the 'Shared With' link in the upper right corner.
    3. Select who you want to remove from further accessing your gallery by checking their checkbox. To save your changes click the Remove link above all the checkboxes.

    How does sharing a gallery with a class work?

    When a gallery is shared with a class, any student within that class will see the gallery in their list of shared galleries. Any students who get added or removed from the class will automatically have permission granted or removed.

    Assignment Questions

    What is an assignment?

    How is an assignment different from a tale?

    An assignment is just like a tale, but differs in the following ways:
    1. Only created by teachers.
    2. Can be configured to control which page elements can be modified.
    3. Can be assigned to multiple students.
    4. Can be shared with other teachers.
    5. Assignments can be used to help satisfy common core standards.

    What can I do with an assignment that I cannot do with a tale?

    1. Teachers can use assignments to create templates for their courses as reusable teaching components.
    2. Teachers can share these templates with other teachers.
    3. We are already working on new features to make assignments a more powerful tool for teachers.
    4. Teachers can specify on a page per page basis what the students can change.

    Is there a limit to the number of assignments I can create?

    Free accounts will be limited to 3 assignments.
    Paid accounts will only be limited by the amount of your disk quota storage.

    How many pages can an assignment have?

    No page limit restriction is enforced.
    You are only limited by the amount of your disk quota storage.

    Do I need special equipment to make an assignment?

    No special equipment is needed for assignments. If your computer does not have built in microphone
    and you wish to record your voice, an external microphone is required.

    What if a student doesn't have a microphone built into their computer?

    Can audio be uploaded to littlebirdtales.com?

    Then that student will be unable to record audio, but will be able to continue working on the assignment.
    We are working on changes that would allow users to upload pre-recorded audio to be used in a tale.

    Do I need to download anything to create assignments?

    Nope. All work for our site is performed online.

    What do the lock icons mean?

    When editing or creating an assignment, a teacher will see pages that are similar to tale editing/creation. However, these new icons (green lock/red lock) represent page elements that are accessible to students to modify.
    A green lock means the student can modify that page data.
    A red lock mean the student will not be able to change the data.
    A teacher can toggle this lock by clicking on it. The lock representation does not effect the teacher's ability in editing/creating the assignment.

    Can I change an assignment after it has been assigned?

    It depends on what is changed. If you toggle a page lock, then these changes are seen by assignees immediately when the assignment page is saved. If you change page data like edit text or upload an image, then this data will not be persisted to all assignees.
    One work around is copy the assignment, make your changes there, then reassign the same assignees the updated assignment, then delete the previous assignment.

    Can I make a copy of an assignment?

    Only teachers are allowed to make copies of their assignments.
    To make a copy:
    1. Click on the My Assignments tab.
    2. Select the option 'Make a Copy' under the 'More Options' pull down menu.

    Why would I want to make a copy of an assignment?

    Making a copy of an assignment provides you the freedom to experiment and modify your assignments without effecting students who have already been assigned the assignment.
    By making a copy, you can modify the assignment content for a different student audience.

    Can I delete an assignment?

    Yes. Only teachers can delete an assignment. The delete option is not available to students.
    To delete an assignment:
    1. Click on the My Assignments tab.
    2. Click on the trash can icon for the appropriate assignment.
    3. When asked 'Are you sure you want to delete this assignment?', click OK.

    This will delete the assignments that have been assigned to all assignees. This will also delete all data related to the assignment from your account.

    Does deleting an assignment effect assignees?

    Yes! When you delete an assignment, it is deleted from all assignees and from your account. If you shared the assignment with another teacher, that teacher owns their instance of the assignment and will not be effected. If you made a copy of the assignment, that instance will not be effected either.

    How do I delete an assignment from a specific student?

    To delete an assignment from a specific student:
    1. Find the student in the View Assignees page. To get to the View Assignees page:
      1.1 Click on the My Assignments tab.
      1.2 Select the option 'View Assignees' under the 'More Options' pull down menu.
    2. Click on the Remove link for the appropriate student.
    3. Click the OK button in the confirmation dialog. This will delete the assignment from that student's account. The student will no longer see the assignment in their My Assignments page.

    Can you create assignments using the Little Bird Tales iPad and iPhone app?

    Not at this time.

    Can students take assignments using the Little Bird Tales iPad and iPhone app?

    Not at this time.

    How do I review assignments?

    1. Find the student in the View Assignees page. To get to the View Assignees page:
      1.1 Click on the My Assignments tab.
      1.2 Select the option 'View Assignees' under the 'More Options' pull down menu.
    2. Click on the Review link for the appropriate student.
    3. You will see a page with options to access that student's assignment data. Clicking the 'Play Assignment' icon will play the assignment for review. Clicking on the 'Edit Assignment' icon will let you edit the assignment.

    Another way is to access the student data from the Class Details page.
    1. Click on the Manage Classes button on your home page:
    2. Click on the appropriate class name to see the students in that class.
    3. Click the Review link on the appropriate student.
    4. The next page will allow you to toggle between reviewing the student's tales and their assignments.

    Teacher Instruction Questions

    What are Teacher Instructions?

    We added a new text area to the assignment pages called Teacher Instructions. Use the Teacher Instruction box to write your instructions for completing assignments without using any of the original text space allotted for students. Teacher Instructions are locked, so students cannot change the instructions.
    This is a premium feature.

    How do I, as a teacher, use it?

    When creating an assignment, just click inside the Teacher Instruction box and start typing your instructions for that page! Hit the "save" button at the top of the page to save.

    How much information can I add per page?

    There is currently no limit to the number of words that can be put in the Teacher Instructions box. A scroll bar will appear if you go over the size parameters for the box.

    Do my students see the Teacher Instructions?

    Yes, when they are sent an assignment, the Teacher Instructions will appear under the record buttons so they can easily see their instructions. If the text is long, they can scroll down to read all of it. However, Teacher Instructions are not visible in playback (slide show).

    Class Page Questions

    Class Page

    The class page makes it easy for teachers to show off tales created by a class without having to modify an external web page. Teachers can set permissions restricting who can view the tales as well.

    How do I use it?

    Tales shown in the "Available Tales" list are not displayed on the "Class Page" when viewed. These can be dragged to and dropped on the class page. Tales on the "Class Page" can be removed by dragging them to and dropped on the "Available Tales" list. Click Save to keep any changes you made.

    How do I organize tales?

    Tales on the "Class Page(s)" can be moved to change the order they are displayed in. Click on a tale and move it to the spot on the "Class Page" you would like it. Click Save to keep any changes you made.

    How do I set permissions?

    Class page permissions can be set on the Class Manager or Class Details page. Permissions to view the class page are:

    • Only I can
    • My students and I
    • Everyone

    What is Play All?

    Play All will play all selected tales in a continuous loop. This is useful to easily showcase your student's tales during an open house for example.

    Free MP4 Downloads

    How many free MP4s do I get?

    Premium teacher accounts get 30 free MP4s per year based on their initial premium signup date.

    How do I get more?

    Each year when your premium membership fee is paid successfully, your free MP4 count will be increased by another 30 free MP4 allowances.

    What happens if I use all my free MP4 allowances?

    You will be able to purchase MP4s using your credit card on file. If we have this information, then you can easily purchase MP4s by clicking on the Purchase button. There's no need to manually enter your data.

    Do my students get free MP4 downloads?

    No.

    Manage Students

    What can I do on the Manage Students page?

    This page consolidates a number of existing features on a single page to view relavant student data on a single page. You can edit student's login information, move them to another class and print out their student login card.

    If you have a premium membership you have access to these features:

    • Manage students that currently do not belong to a class.
    • View student activity over the last 3 months.
    • View tales modified on a specific date within the last 3 months without leaving the page.

    I don't understand the student activity chart

    Can I change the student activity period?

    Can I generate more specific reports with multiple students?

    Can I have nightly activity reports emailed to me?

    Not yet. Email us if you would like this feature.

    How come I can't perform a specific action on tales like elsewhere in your site?

    We will be adding more features to the Manage Students page like editing a tale, sharing, etc. However, we want to ensure a uniform user experience without moving off of this page. We will add those features to this page when they can be performed on the same page.

    Audio Problems

    How do I set up the Flash Player settings?

    I cannot record!

    1) Click the Settings link to display the Flash Player Settings window
    2) Make sure the "Allow" checkbox is checked
    3) Make sure the "Remember" checkbox is checked.
    4) Press Record to begin recording
    5) Press Stop to end recording
    6) Press Play to listen to your recording
    7) Make sure you hit Save when finished

    I still cannot record!

    If you still cannot record try these:
    1. Quit and restart your browser
    2. Use a different browser
    3. Use another web site or application to verify your audio input works
    4. Play a demo tale found on our landing page to see if you can hear audio
    5. If you are using an external microphone, verify the correct input device is selected. Click on the microphone tab in the Flash settings window and make the selected input device is correct.

    I cannot play my tale!

    My tale stops playing!

    If you have Flash version 11.2, you will need to upgrade your Flash software. Adobe broke its ability to playback audio in this version.

    Updated June, 8 2012

    Adobe released Flash Player version 11.3 on June 8, 2012. This version resolves the audio issues created by Flash Player version 11.2.

    What verison of Flash do I have installed?

    Click here to find your verison of Flash installed.

    Why do you still use Flash?

    When littlebirdtales.com was created there were no alternatives that worked as well as Flash. That is still mostly the case in regards to audio. We have plans to change our art pad to HTML 5 with better options.

    Flash still provides our customers with reliablity and great audio support that HTML 5 still cannot guarentee. We have every intention of providing HTML 5 solutions as they seem reliable.